We understand that an interstate removal is never easy. The decision to leave for a strange place is hard, and coordinating it all is even harder.

When you request a quote from us, we’ll speak to you and get your inventory, details of your home, required pickup and delivery dates, interim needs for storage and other details.

If you’re in Brisbane we’ll highly recommend an in home inspection so you can meet us and we can see the exact job scope.

After this you’ll receive a firm written quote, free from nasty surprises, and the job will be carried out by us, never to be outsourced.

In Australia, the removals industry is totally unregulated. Not surprisingly this has attracted a number of unscrupulous groups attracted by the potential to earn easy money in the high value interstate sector.

One of these groups is so called ‘backloaders’. These companies spend thousands of dollars in web marketing and attract enquiries from potential clients, winning them over with extremely low quotes. Often these companies don’t even own their own trucks and subcontract their jobs to others. After a client accepts a quote, the nasty tricks begin.

One common occurrence with backloaders is late arrivals (or worse no arrival). With cheap prices and thin margins, a common tactic is to push out a scheduled pickup in order to do another job with better profit margins. Unable to find other removalists at the last minute, the client is forced to wait.

A more devious tactic is for backloaders to insert small print into their terms and conditions allowing them to dishonour the agreed delivery date. In a Brisbane to Sydney ‘backload’ for example, a backloader might stop for a few days in Port Macquarie to fill their truck with another clients belongings. The original client will arrive in Sydney and be forced to pay hundreds of dollars to live out of a hotel whilst the backloader plays dumb and holds their furniture hostage.

Another concern with backloaders is the comingling of various clients belongings. In order to cover costs and turn a profit, a backloader must have a full truck at all times. After loading an original client’s belongings on board, a backloader may rehandle the load numerous times in order to squeeze jobs for other clients on board. A common problem here is the increased likelihood of damage, and the extreme probability of having items lost.