At Premier Removals we do not seek to profit from an emergency situation, or last minute move. Our rates are equally affordable in all cases, however sometimes a last minute booking will attract additional costs that we will seek to recover with some small additional charges (as outlined below).

• Overtime – where a last minute booking causes a worker to earn overtime, a small surcharge of $20/hour will be levied
• Toll fees – where you approve our use of a toll road to arrive quicker, we will charge the toll at cost price
• Taxi fees – where a worker must be call in quickly from another job, we will advise you and charge the taxi fee at cost price

You will always be advised of these charges ahead of time and never face unadvised additional charges.

At Premier Removals we typically carry out our first move of the day around 8am, often following up with an afternoon booking between 11-2pm. In the case you have been affected by an unplanned situation or an unreliable removalist that let you down, it’s often possible to arrange a booking prior or after our existing commitments.

At other times we may have a lighter schedule or spare truck available and can not only fit you in, but give you the arrival time you want.

If you’re heading far away or interstate and your removalist cancels on you, what can you do? This can be a nightmare situation in any long distance or interstate move, but don’t despair! Occasionally we may be able to arrange a same day interstate move. Where it is not possible to move on the same day, often we can perform a same day uplift and move into storage, before performing the move at a slightly later date. At the least, we’ll ensure you are ready to hand over the keys to your home and get on the road to your new destination.

Whatever the case, your best bet is to call us, or use our special contact form.